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      Frequently Asked Questions

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      Frequently Asked Questions
      Contact Us - Click Here

       

      I only received the pass word, where is the link to down load?

      I never received an email with a password?

      I emailed you and I have not heard back, it's been over 24 hours?

      Is my credit card information secure?

      Which types of payment methods do you accept?

      I don't like to order online, can I call in my order?

      How long before I receive my down load?

      How long do I have to down load my files?

      Will I be charged extra for shipping on my CD?

      How will be my CD be sent?

      When will my CD be sent?

      How long before I receive my CD?

      What is your return policy?

      What is your mailing address?

      How do I know if these pdf files will work on my computer?

      How do I down load the pdf files?

      I am trying to open a PDF file in my browser?

      Where can I down load the free adobe acrobat reader?

      How do I print PDF files opened in my browser ?

      Printing Tips

       


      Answers To Your Questions


      I only received the password, where is the link to down load?

      If you purchased through paypal then you will receive one email with the password which comes instantly after you order. Then you will receive another e-mail from a different program that will e-mail you out the link and it can take 2 to 15 minutes for the e-mail to arrive. .

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      I never received an e-mail with a password or down load link?

      Please contact me right away either by phone (800) 591-4135 or by e-mail kids@adaycare.com and I will immediately e-mail you out the password and down load link.

      AOL and bscglobal are two of the e-mail providers that do not always receive our instant e-mails after purchasing online, which are sent out from our auto responder, and some e-mail providers view these e-mails as spam, we do check our orders every hour and watch for orders from AOL and sbcglobal and then we e-mail the link and password again, directly to you from our computer and then there is typically no problem, in receiving our e-mails. .

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      I e-mailed you and I have not heard back, it's been over 24 hours?

      I always answer my e-mails within 24 hours. If you do not hear back from me within 24 hours then you may not be able to receive my e-mails. Aol is one e-mail provider that I was having trouble occasionally with getting my emails through. If you do not hear back from me within 24 hours please contact me by phone (800) 591-4135 or please try and contact me from a different e-mail account or set up a free yahoo account to contact me.

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      Is my credit card information secure?

      Yes, when you use your credit card to place an order your information is transmitted securely using state-of-the-art encryption.

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      Which types of payment methods do you accept?

      You can place an online order using your Visa, MasterCard and American Express credit/debit card, or call (800) 591-4135 in your order using a credit/debit card or an electronic check, there is a 10 day hold on a check to clear the bank.

      If you would prefer to mail in your order you can pay by Credit card, money order or check, there is a 14 day hold on checks while waiting for them to clear the bank. .

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      I don't like to order online, can I call in my order?

      Yes, we can accept Visa, MasterCard and American Express credit/debit card, please call (800) 591-4135 to place your order using a credit/debit card or an electronic check, there is a 10 day hold on a check to clear the bank.

      Office Hours:
      Eastern Standard Time:
      10:00 am – 8:00 pm
      Pacific Standard Time:    7:00 am – 5:00 pm

      * Please Note *
      I am not always available by phone. If you get my answering machine please leave a detailed message and I will get back to you, either by e-mail or by phone.

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      How long before I receive my down load?

      If you purchase with a credit/debit card online, you will receive your order instantly, check your e-mail for the down load link and password, right after you complete your order.

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      How long do I have to down load my files?

      If you purchase the curriculum by the year, there is no expiration date. Otherwise, we find that most people need about 60 days to down load one month of the preschool curriculum files and about 30 days to down load the daycare forms. If you find you need addional time, just simply e-mail us after your password expires, and we will gladly extend your password for another 30 to 60 days, or as long as needed, up to one year. You can down load these files to your computer or onto a CD so you can use them over and over again.

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      Will I be charged extra for shipping on my CD?

      No, all our CD's include the shipping in the price you see advertised on our website.

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      How will be my CD be sent?

      If you purchase a CD, it will be sent by the US Postal Service, please allow about 3 to 5 business days for your package to arrive.

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      When will my CD be sent?

      If purchased before 8 a.m. it will be sent that day, otherwise your package will be sent out the next business day.

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      How long before I receive my CD?

      We ship by the US Postal Service and our packages usually arrive within 3 to 5 business days. Please Note: If you are located outside the USA then please allow two to three weeks for delivery by first class mail.

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      What is your return policy?

      All sales are final. Where most of our products are down loads, you can't physically return a down load. We also offer our merchandise on a CD and most stores do not take back CD's. They will offer a replacement CD and we will do the same.

      After purchasing any of our items, if you encounter any problems with any of our down loads or CD;s just call us at 1-800-591-4135 or e-mail us at kids@adaycare.com and upon order verification of your purchase, we will help you get the problem fixed by:

      Help by Telephone - we may be able to talk you through any problems you are experiencing.
      Help by e-Mail - we can e-mail you out any files you are having trouble down loading.
      Help by US Mail - we can send you out a replacement CD.

      If you find any problems opening or printing your files , please check my PDF help - which is listed below. If after viewing the PDF help issues below and you find your still having problems, please call us at (800) 591-4135 or send us an e-mail. We will help you fix any problems that you may be experiencing.

      If you have any questions on any of our products or would like to view a sample first, before ordering, please contact us at kids@adaycare.com

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      What is your mailing address?

      Adaycare.com
      Attn: Sales Dept.
      PO Box 264
      Seal Harbor, ME 04675

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      How do I know if the PDF files will work on my computer?


      Click here, to see if you can open up the PDF files. If the file opens for you then you have the acrobat adobe reader on your computer.

      If the PDF file above opens up for you, then you have the adobe acrobat reader on your machine. You may need to give the file a minute to load.

      If it doesn't open then you don't have the adobe reader and you will need to down load it. The adobe acrobat reader is free. Most computers are set up to automatically open PDF files in your browser, you will be able to view the file in a few seconds. If this process takes longer than a minute, you may want to save/download the file to your hard drive. On slower computers, computers on a dial up, or older computers, it is usually easier to down load the files to your computer than try to open them online. Once the files are on your computer they will open right up.

      If this file does not open up on your computer than you do not have the adobe acrobat reader. Please see below where to down load the free reader.


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      How do I down load the PDF files?

      PC Users:

      Use your mouse and right click on the file you wish to down load. You should see a menu with a "Save to..." option. Choose this option, and save the file to your computer (either to a CD or to your computer's hard drive).

      Mac Users:

      Hold the control key and click on the download link, Or pause your cursor over the download link.

      From the drop down menu which will appear, choose "Save Link As", "Save Target As", or "Save to Hard Drive". Then choose "Save to Desktop" or save in a folder of your choice.

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      I am trying to open a PDF file in my browser?

      The PDF files were not made to use online, and they do not open up well online, you will find it a lot easier to down load the files to your computer and open the files up from your computer's hard drive and not view them from your internet browser.

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      Where can I down load the free Adobe Acrobat Reader?

      The Adobe Acrobat Reader may already be on your computer.
      If not, download the free reader from Adobe.com
      http://www.adobe.com/products/acrobat/readstep.html

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      How do I print PDF files opened in my browser ?

      To print a PDF files you have opened in your browser; use the File, Print command on your browser to print the document.

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      Printing Tips

      I find it best to print out the lessons and daycare forms on copy paper and the printable games and posters onto card stock paper.

      Some printers are set to reduce the size of PDF documents. *Please Note* When printing out the pdf files click on File -> Print and then look to the right hand side you should see a view of the picture that is about to print.

      Just above that picture are some printing options. Where it says Copies and Adjustments. Click on the two that say Expand Small Pages To Paper Size and Auto Rotate And Center Pages. This will make it print out almost the size of your paper other wise it may print out to small.

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